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(475) 281-3784

Terms of Service

Last updated: January 1, 2025

Welcome to Sub Zero & Premium Appliance Repair. By using our services or accessing our website at subzerorepairgreenwichct.com, you agree to be bound by these Terms of Service ("Terms"). Please read them carefully.

1. Services

Sub Zero & Premium Appliance Repair provides appliance repair and maintenance services for residential and commercial customers in Greenwich, CTand surrounding areas. Our services include diagnosis, repair, and maintenance of various household appliances, with a specialization in Sub-Zero, Wolf, and other premium brands.

2. Service Appointments

Scheduling

Service appointments can be scheduled by phone at (475) 281-3784or through our online booking system. We will make reasonable efforts to accommodate your preferred appointment time, subject to technician availability.

Cancellations

If you need to cancel or reschedule an appointment, please notify us at least 24 hours in advance. Repeated no-shows or late cancellations may result in a cancellation fee.

Access Requirements

You agree to provide our technicians with safe and reasonable access to the appliance(s) requiring service. An adult (18 years or older) must be present during the service appointment.

3. Pricing and Payment

Diagnostic Fee

A diagnostic fee of $95 is charged for each service visit. This fee covers the technician's time, expertise, and travel to diagnose the issue with your appliance. The diagnostic fee is credited toward the cost of repair if you choose to proceed with our services.

Estimates

After diagnosis, we will provide you with an estimate for the required repairs. Estimates include parts and labor costs. We will not proceed with repairs without your approval of the estimate.

Payment

Payment is due upon completion of services. We accept major credit cards, debit cards, checks, and cash. Prices are subject to change without notice, but agreed- upon estimates will be honored.

4. Warranty

All repairs performed by Sub Zero & Premium Appliance Repair are covered by our 1-Year Parts & Labor Warranty. This warranty covers:

  • Defects in parts installed by our technicians
  • Workmanship issues related to the repair performed

This warranty does not cover:

  • Damage caused by misuse, abuse, or negligence
  • Damage caused by power surges or natural disasters
  • Pre-existing conditions not related to our repair
  • Normal wear and tear
  • Appliances that have been modified or repaired by others after our service

To make a warranty claim, contact us at (475) 281-3784 with your original service receipt.

5. Limitation of Liability

To the maximum extent permitted by law, Sub Zero & Premium Appliance Repair shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, or other intangible losses resulting from:

  • The use or inability to use our services
  • Any delay or failure in performance
  • Any damage to your appliance beyond the scope of our repair

Our total liability for any claim arising out of or relating to these Terms or our services shall not exceed the amount you paid for the specific service giving rise to the claim.

6. Customer Responsibilities

You agree to:

  • Provide accurate information about your appliance and the issues you're experiencing
  • Ensure safe working conditions for our technicians
  • Disclose any known hazards or safety concerns
  • Remove valuable or fragile items from the work area
  • Secure pets during the service appointment

7. Intellectual Property

All content on our website, including text, graphics, logos, and images, is the property of Sub Zero & Premium Appliance Repair or its content suppliers and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or create derivative works from this content without our written permission.

8. Website Use

When using our website, you agree not to:

  • Use the website for any unlawful purpose
  • Attempt to gain unauthorized access to our systems
  • Transmit any viruses or harmful code
  • Interfere with the proper functioning of the website
  • Collect or harvest any information from the website without permission

9. Indemnification

You agree to indemnify and hold harmless Sub Zero & Premium Appliance Repair, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorney fees) arising from your use of our services or violation of these Terms.

10. Dispute Resolution

Any disputes arising from these Terms or our services will be resolved through good-faith negotiation. If negotiation fails, disputes will be submitted to binding arbitration in CT, in accordance with the rules of the American Arbitration Association.

11. Modifications

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any modifications indicates your acceptance of the updated Terms.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Connecticut, without regard to its conflict of law provisions.

13. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

14. Contact Information

For questions about these Terms of Service, please contact us:

Call Now: (475) 281-3784